Billing Disputes or Inquires

In accordance with WAC 480-100-173 billing disputes or inquires shall be directed to a Customer Service Representative. The Customer may present information and documentation deemed relevant to the matter. The District shall gather records for verification and respond to the Customer within 10 business days. If the inquiry remains unresolved, an informal conference may be requested by the Customer and shall be conducted by telephone or in person. Following the informal conference, if the Customer is not satisfied with the determination and wishes to appeal, a hearing with Management may be requested. The hearing will be scheduled at a mutually convenient time. A final written determination will be mailed to the Customer.

The Customer has the right to bring disputes or inquiries to the attention of the Board of Commissioners after following the above process. The Commission meets the first and third Tuesday of each month at 9 a.m. unless advertised otherwise.