Reminder & Disconnect Notices
Skamania PUD will send notice when a bill is past due and assess applicable fees. A Disconnect Notice is mailed 7 days prior to the date the account is scheduled for disconnection.
Failure to Pay
If payment is not received by the date printed on the Disconnect Notice, Skamania PUD will disconnect services. Disconnected services will not be reconnected until the past due amount and reconnect fee have been paid in full.
Disconnects
To avoid disconnection of services, the past due amount must be made prior to disconnect day. If the account remains unpaid on disconnect day, District representatives are dispatched to disconnect services.
If a responsible person is present when the power is being disconnected, full payment can be made immediately to the serviceperson or by phone, plus any applicable fees to prevent disconnect. Per WAC 480-100-128 the District representative will accept payment of a delinquent amount at the service address but will not be required to give change for cash paid more than the amount owing. The District will credit any over-payment to the customer’s account.
Upon disconnect a notice will be left with the customer or at the service address. This notice will state that the service has been disconnected due to non-payment and list District contact information for payment to be made.
Reconnection of Service
Upon disconnection of service for non-payment, the customer must pay the past due amount, and reconnection fee to reinstate service.
Reconnections will be made promptly as possible during regularly scheduled working hours (9 a.m. to 3:30 p.m. Monday through Thursday, except holidays) provided the customer has met all the necessary payment requirements.
Reconnections made after hours are subject to an additional reconnection fee.