Equipment Malfunction

In the case of equipment malfunction it is the responsibility of the customer to notify the District as soon as it becomes known to the customer. Should a meter become frozen or stuck or unreadable, the customer shall notify the District immediately. In the event that a period of time passes, and no usage is recorded or billed, the District will review service history and estimate use for the time period that the equipment was not functioning correctly. No billing adjustment shall be required for meter inaccuracies of less than 2% error.