Metering & Billing Errors

The District will refund all over-billed amounts to the customer the period of the billing and/or metering error. Under-billed amounts may be billed to the customer for no more than 24 months prior to the date the error was discovered or billed. The District will allow for payment of the under-billed amount to be paid off over the same period for which collection is being made. This policy applies only to billing errors caused solely by the District. The District will continue to seek full recovery of all other amounts due the District.