Advance Metering FAQ

What can I expect during the electric meter exchange?

A PUD employee or a contractor from Pedal Valve will knock on your door prior to installation of the new meter. If there is no answer at the door, the installer will proceed with installation. Meter exchanges will typically occur between 8 am and 5 pm, Monday through Friday and should not take more than 10 minutes. Though there is a brief interruption of electrical service due to the exchange, the PUD aims to make the process as convenient as possible. It’s important that our installers can physically access the meter on your property. To help facilitate installation, please trim any vegetation and remove any obstacles near the current meter on or near your home.

Where can I find out more information about advanced meters?
Will the Meter Readers lose their jobs?

No. It is expected that through attrition and training in other job-specific skills, both the Meter Readers will be reassigned to other important positions within the PUD.

What is the cost of advanced meters?

The total cost of the project is $5.56 million dollars . The project would result in a reduction in utility operating costs of over $251,000 per year and utility savings of $128,000 per year– as a public utility, such savings will ultimately benefit ratepayers. Operational savings are gained from work flow changes such as reduced truck rolls to read meters and disconnect and reconnect services. These are dollars that can be spent on value-added services such as vegetation management, line upgrades, etc. Utility savings are those related to replacing old inaccurate meters. The annual project savings will pay for the project cost over a 14 year period. Any future rate increase would be unaffected by the AMI project as it is a rate neutral project, meaning the initial and ongoing project costs would be offset by annual cost savings. The project would be funded out of normal operating budgets. As the PUD realizes financial benefits, those savings will also be used to fund this project.

When will meters be installed at my house?

AMI water meters were installed in the Carson and Underwood in summer of 2023. A pilot study of 380 electric meters was successfully conducted at key locations throughout the service area. The installation of the remaining electric meters is planned for spring 2024.

What if I don’t want an advanced meter?

The PUD offers eligible customers an option to “opt-out” of having an advanced meter. The customer would pay the monthly difference in cost for the PUD to operate and maintain a meter without transmitting capability (opt-out fee). The Advanced Meter Opt-Out Policy can be found here.

How will you protect my privacy?

We take your privacy very seriously. No customer-identifying data – such as names and addresses – is stored in the meters or transmitted across the network.  Just like the current meters, the advanced meters will record how much energy and water is being used along with the quality of the energy the PUD delivers. The advanced meters encrypt energy and water use information to ensure privacy and transmit it to the PUD over a wireless network with multiple layers of security. Like today, the data will be used only for billing purposes, operational analysis, and planning.

Should I be concerned about health effects of radio frequencies?
AMI Meter RF Comparison

An in-depth review of the scientific literature by the World Health Organization (WHO) revealed that the small amount of radiofrequency (RF) energy produced by advanced meters is not harmful to human health.

In the United States, the limits for human exposure are those adopted by the Federal Communications Commission (FCC). The FCC maximum permissible exposures (MPEs) are applicable because the meters communicate over FCC licensed frequencies. In addition to the FCC MPEs, the Institute of Electrical and Electronics Engineers (IEEE) has published recommendations for safe exposure limits (IEEE, C95.1).

RF emitted by advanced meters is well below the limits set by Federal Communications Commission and it is below levels produced by other common household devices like cell phones, baby monitors, satellite TVs, and microwaves. In fact, you would have to be exposed to the RF from an advanced meter for 375 years to get a dose equivalent to that of one year of 15-minutes-per-day cell phone use.

No credible evidence shows any threat to human health from RF emissions at or below RF exposure limits developed by the FCC. With over 25,000 articles published on the topic over the last 30 years, scientific knowledge in this area is now more extensive than for most chemicals.

Are advanced meters safe?

Advanced meters must meet safety requirements and standards spelled out in the National Electric Safety Code (NESC). Public service commissions require independent certification proving that advanced meters are safe and show resistance to heat, fire, voltages, surges, and self-heating. Companies that manufacture advanced meters produce certifiably safe and reliable equipment. Nevertheless, advanced meters should be installed and uninstalled only by trained professionals exercising standard safety precautions.

Who else has advanced meters?

Utilities in Washington State have employed advanced meters for over a decade. The following Washington utilities are just some that have either installed an advanced meter system:

  • Avista Corporation
  • Benton Public Utility District
  • Big Bend Electric Cooperative
  • Chelan Public Utility District
  • City of Seattle
  • City of Tacoma
  • Clallam Public Utility District
  • Clearwater Power Company
  • Columbia Rural Electric Association
  • Cowlitz Public Utility District
  • Ferry Public Utility District
  • Franklin Public Utility District
  • Grant Public Utility District
  • Grays Harbor Public Utility District
  • Inland Power and Light
  • Jefferson County Public Utility District
  • Klickitat County Public Utility District
  • Kootenai Electric Cooperative
  • Lakeview Light and Power
  • Mason 3 Public Utility District
  • Pacific County Public Utility District
  • Peninsula Light Company
  • Puget Sound Energy
  • Okanogan Public Utility District
  • Orcas Power and Light
  • Seattle City Light
  • Tacoma Power
  • Tanner Electric Cooperative

Advanced meters are the standard across the country. In 2022, U.S. electric utilities had about 119 million advanced metering infrastructure (AMI) installations accounting for over 72% of all customers.